Privacy Policy - Vavada

1. Introduction

This Privacy Policy sets out how Vavada B.V. (hereinafter referred to as 'Vavada', 'we', 'us', or 'our'), registered in Curaçao under number 143168 and licensed under Curaçao eGaming licence No. 8048/JAZ2017-035, collects, processes, and protects the personal data of users of vavada.com. By accessing or using our platform, you acknowledge that you have read and understood this policy. We act as the data controller for the personal information you provide to us.

2. Information We Collect

Depending on how you interact with our platform, we may collect and process the following categories of data:

  • Personal data: full name, email address, date of birth, residential address, and identity document details submitted during verification.
  • Financial data: payment instrument details, transaction history, deposit and withdrawal amounts.
  • Technical data: IP address, browser type and version, device information, cookie data, pages visited, and session duration.

3. How We Use Your Information

The data we collect is used for the following purposes:

  • Creating and managing your player account.
  • Processing payments and conducting identity verification (KYC) in line with our licence obligations.
  • Detecting and preventing fraud, money laundering, and other unlawful activity.
  • Complying with applicable legal and regulatory requirements.
  • Sending marketing communications where you have given explicit consent - you may opt out at any time via the unsubscribe link in any message or by contacting our support team.

4. Legal Basis for Processing

We process personal data on the following legal grounds: performance of a contract (providing services to you), compliance with legal obligations, legitimate interests of the business (platform security and fraud prevention), and, where required, your explicit consent. For players located within the EEA, processing is carried out in accordance with the General Data Protection Regulation (GDPR).

5. Data Sharing

We do not sell personal data to any third party. Data may be shared only where strictly necessary: with payment processors to facilitate transactions, with KYC and identity verification providers, and with regulatory or law enforcement authorities upon lawful request. All third parties with whom we share data are required to handle it in accordance with applicable data protection standards.

6. Data Retention

Personal data is retained for as long as necessary to fulfil the purposes for which it was collected, or as required by law. In line with anti-money laundering (AML) regulations, records relating to closed accounts are typically retained for a minimum of five years following the closure of an account.

7. Your Rights

Depending on your location, you may have the right to: access a copy of the personal data we hold about you; request correction of inaccurate or incomplete data; request deletion of your data where no legitimate purpose remains for retaining it; restrict or object to certain types of processing; and receive your data in a portable, machine-readable format. To exercise any of these rights, please contact our support team.

8. Cookies

Our website uses cookies to ensure its proper functioning, to analyse usage, and to personalise your experience. A full description of the cookies we use and how to manage your preferences can be found in our separate Cookie Policy, available on the site.

9. Security

Vavada implements SSL encryption to protect data in transit, stores information on secure servers with strictly controlled access, and conducts regular staff training on data protection practices. While we take all reasonable precautions, no method of internet transmission can be guaranteed to be entirely secure.

10. Contact & Updates

If you have questions or concerns about how we handle your personal data, please contact us through the Support section of the website. We reserve the right to update this policy from time to time; the current version will always be published on the site. Continued use of the platform following any update constitutes your acceptance of the revised policy.